Browsing by Author "Gaol, F. L."

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    Emotional labor and burnout at work: A study from Turkey
    (Elsevier, 2012) Dursun, Salih; Gaol, F. L.; Bayram, Nuran; Aytaç, Serpil; Uludağ Üniversitesi/İktisadi ve İdari Bilimler Fakültesi.; 0000-0001-6659-4639; 0000-0001-5492-184X; I-7814-2019; AAG-9068-2021
    The aim of this study was to evaluate which variables of emotional labor dimensions have a significant effect in explaining the levels of burnout of employees in the service sector. The study participants ranged in age from 23 years to 56 years, approximately 61% were female, 52% were married and the mean duration of their work was calculated as 8.33 +/- 6.65 years. No statistically significant difference was found in the emotional labor and burnout variables from the results of the analysis according to gender. The highest relationship obtained in the emotional labor scale subdimensions was between faking emotions and hiding emotions (r=0.44, p<0.01). In the explanation of emotional exhaustion and depersonalization levels of the employees, the hiding emotions variable of the emotional labor variable was found to be statistically significant.
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    Flexible working and employment of people with disabilities at customs brokerage firms in Turkey: A social responsibility project
    (Elsevier, 2012) Özenalp, Ahmet; Berkun, Sanem; Ceylan, Ali; Ertürk, Hasan; Gaol, F. L.; Aytaç, Serpil; Bayram, Nuran; Özgökçeler, Serhat; Uludağ Üniversitesi/İktisadi ve İdari Bilimler Fakültesi.; 0000-0001-5492-184X; 0000-0001-6659-4639; AAG-9068-2021; I-7814-2019
    The ratio of the disabled population is higher in Turkish society than the world average. Previous studies on this topic have been limited to statistical surveys and no firm theoretical bases have been established in the investigation of the perception of disability in Turkish society. Approximately 8.5 million disabled citizens in Turkey - about 12 % of the overall population - face many difficulties, the greatest of which is unemployment. The purpose of this study was to evaluate the employment of disabled people as tele-workers working from home for Turkish Customs brokerage companies. This project is a social responsibility project to enable participation in social life and provide a career for disabled people in Customs brokerage firms. This project was implemented by Uludag University in partnership with the Bursa Industrialists and Businessmen Association (BUSIAD). In this study, we will discuss how Customs brokerage firms can employ disabled people working at home using a tee-working system.